Terms of Service

1. The Service

SwaraOS provides an AI voice receptionist that answers calls and text messages, books appointments, takes payments, and integrates with calendar and point-of-sale tools on your behalf, according to the call flows you configure.

2. Accounts

You are responsible for the activity under your account and for keeping your credentials secure. You must provide accurate information and promptly update it. We may suspend accounts that violate these Terms or that pose a security or abuse risk.

3. Pricing & billing

• The Service is billed as a monthly plan per business location, with a one-time setup charge at the start. There are no per-seat charges and no commission on what you sell. An annual plan is available at the price shown on our pricing page.
• Calls are unlimited and are not charged individually or by the minute. Fair use applies: if a location answers more calls in a month than the fair-use level shown on our pricing page, we will contact you to discuss the plan rather than invoice you for it. Telephony and third-party costs may apply depending on your configuration, and standard card-processing fees apply to payments you take online.
• The plan includes the standard AI model. If, at your request, your agent runs on a premium AI model, a surcharge applies to each call it answers, at a rate we tell you before it is switched on.
• An account that is not on the plan is billed for its call minutes at the rate shown on its billing page.
• Charges are non-refundable except where required by law. We may update pricing with reasonable advance notice.

4. Acceptable use

You agree not to use the Service to:

• Violate any law, including telemarketing, robocalling, recording-consent, or data-protection rules.
• Place or facilitate unsolicited, deceptive, or harassing calls or messages.
• Infringe others' rights, or transmit malicious or unlawful content.
• Attempt to disrupt, reverse engineer, or gain unauthorized access to the Service.

You are responsible for obtaining any consents and providing any disclosures required for calls your agents handle, including call-recording and monitoring notices where applicable.

5. Third-party services

The Service integrates with third-party providers (e.g., Telnyx, Twilio, Stripe, Google, Cal.com, Square, Clover, Slack, Follow Up Boss), and may add others. Your use of those integrations is subject to their terms, and we are not responsible for their services or availability.

6. Your content & data

You retain ownership of the data and configurations you provide. You grant us a limited license to process that data solely to operate and improve the Service, as described in our Privacy Policy.

7. Availability & changes

We work to keep the Service reliable but do not guarantee uninterrupted availability. We may modify, suspend, or discontinue features, and we will aim to give reasonable notice of material changes.

8. Disclaimers

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including fitness for a particular purpose and non-infringement, to the maximum extent permitted by law. AI systems can make mistakes; you are responsible for reviewing outcomes that matter to your business.

9. Limitation of liability

To the maximum extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits or revenues. Our total liability for any claim relating to the Service will not exceed the amounts you paid us in the three months before the event giving rise to the claim.

10. Termination

You may stop using the Service at any time. We may suspend or terminate access for violation of these Terms or to protect the Service. Upon termination, your right to use the Service ends; certain provisions survive.

11. Changes to these Terms

We may update these Terms from time to time. Continued use after an update constitutes acceptance of the revised Terms.

12. Contact

Questions about these Terms? Contact us at legal@swaraos.com.